Returns and refunds

Tea is food. We cannot take back a bloom that has been opened or brewed. If the piece is still sealed, you may ask for a return within 14 days of delivery.

Unopened returns

The tea must be unused and in its original packing, and you need your order number. Email tingting1630@gmail.com. We will tell you where to send it. You pay the return postage unless we sent the wrong item or it arrived damaged.

Damaged, wrong, or missing

Write within 7 days of delivery with the order number, photographs, and a short description. If we got it wrong, we replace the tea or refund the order, including the shipping you paid.

Refunds

Once a return reaches us and is accepted, the refund goes back to the original PayPal payment within 5–10 business days. Outbound shipping is refunded only when the return is our fault.

Exchanges

The direct way to change a tea is to return the unopened piece, if it qualifies, and place a new order.